Refund policy
RETURNS WITHIN THE EUROPEAN UNION (EU)
Not completely happy with your order? You can return your purchase within 14 days of delivery for a full refund.
Send an email to info@cutiesquad.com to request a return authorisation. After this 14-day period, we're unfortunately unable to offer a refund.
To be eligible for a return, items must be unused and in the same condition as you received them, including the original packaging.
Please include the following in your email:
- Order number
- Your name and address
- Product description
- Reason for return (optional)
Send your return to: CutieSquad.com Simon Carmiggelthof 96 2492 JM Den Haag The Netherlands
Return shipping costs are at the expense of the customer. Returning an item worth more than €50? We strongly recommend using a tracked shipping service or taking out shipping insurance. Without this, we can't guarantee we'll receive your package.
Non-returnable items
- Printable products
- Personalised products
- Sale items
Conditions
- Return shipping costs are your responsibility, unless agreed otherwise.
- We cannot be held responsible for packages lost during return shipment.
- Products must be in perfect condition.
- Once we receive your return, we'll refund the purchase amount within 14 days.
Exchanges Unfortunately, exchanges are not possible. Looking for a different product? Simply place a new order in our webshop.
RETURNS OUTSIDE THE EUROPEAN UNION (EU)
We don't offer returns or exchanges on orders shipped outside the EU.
Received a damaged product? Please get in touch within 14 days of receiving your order at info@cutiesquad.com and we'll help you sort it out.
After 14 days, we're unfortunately unable to process damage complaints, so please don't wait too long to reach out.
