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If you are not 100% satisfied with your purchase you may return it to us for a full refund within 14 days after delivery.
Send an email to firstname.lastname@example.org to receive a return authorization. After the period of 14 days after delivery, we can’t offer a refund.
To be eligible for a return, the items must be unused and in the same condition that you received them. They must also be in the original packaging.
In your email you need to include the following information:
Return products to
Simon Carmiggelthof 96
2492JM Den Haag
If you are shipping an item over €50 you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can’t guarantee that we will receive the returned item.
Unfortunately, an exchange or a swap of products is not possible. Would you like to order a different product? Please order a new item in our webshop.
We do not offer returns or exchanges on orders shipped outside of the EU.
In the unlikely event that any products you have received are in a damaged condition, please reach out to us at email@example.com within 14 days of receiving the order and we will guide you on the matter and offer a solution.
We do not accept any damage complaints after 14 days of receiving the shipment. So please make sure you report the matter to us as soon as possible.